The following issues can prevent you from viewing purchased documents:
• Your 24-hour viewing window has expired.
• You’re not signed in to the account used to purchase documents.
- Sign in to your account. You should see the links in your Shopping Cart.
• You purchased the documents as a guest, but now you’re signed in to an account and trying to view the documents.
- If you bought the documents as a guest, they won’t be in your account’s Shopping Cart.
- Instead, go to your email from us and follow the links to view the documents.
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