How much will my calls cost?
The cost of your call would be determined by what correctional facility the call is originating from and your location. When you receive a call through ITI, you will hear an automated announcement with a list of options. One of these options will play the rates for that particular call. The other option you have is to call our customer service department to find out specific rates for your location.

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1. How do I set up an account with ITI to receive collect calls from an inmate?
2. What forms of payment can I use for my account with ITI?
3. Do I have to set up an account with ITI or is there another option for me to receive these calls?
4. How much will my calls cost?
5. Every time the inmate tries calling, we are disconnected. What may be causing this?
6. I want to place a block on my phone so that no inmate calls will come through. How can I do this?
7. What will happen if the inmate is released and I have not used all of the money on my account?
8. How long will it take for a payment/pre-payment to be posted to my account?
9. How do I know when I will have to place more money on my account?