How to Submit a Complaint
If you are unhappy with the service you receive, your first step should always be to talk with the provider agency of that service.
If you are unhappy with a service provided through Magellan Behavioral Health, or disagree with a decision made by Magellan, you can file a complaint in one of several ways:
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Call Magellan at (877) 769-9782.
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Send mail to Magellan at:
Magellan Behavioral Health of Pennsylvania
Attn: Customer Comment Coordinator
105 Terry Drive, Suite 103
Newtown, PA 18940
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Submit your complaint to Magellan online at: www.magellanhealth.com/member
Click the link for “Help” and then select “Feedback.” Click “Complaints” and then “Contact Us.” Type your message and then click “Submit.”
If your concern is still not resolved, you can call the Montgomery County Department of Behavioral Health and Developmental Disabilities at: (610) 278-3642.
Contacting the County Office
If the service is not funded through Magellan, your first step should be to talk with the provider agency of that service. If that does not result in a positive outcome, you can also call the Montgomery County Department of Behavioral Health and Developmental Disabilities at: (610) 278-3642.